Frequently Asked Questions

How much does a check engine light diagnostic cost for a 2025 Ram ProMaster EV Step Van?

• Typical diagnostic fees range from $99–$199 depending on the depth of testing and equipment required.
• If additional repairs are needed, our estimates explain immediate costs and long-term savings from resolving issues early.
• We often cost less than independent shops while delivering higher-level service, factory-trained technicians, and OEM tools.
• Warranty-covered diagnostics or repairs must be performed at a certified dealership to preserve factory coverage.
• Book online at our New Inventory or Service Specials pages to confirm pricing and availability of diagnostic appointments.

What does it mean when the check engine light comes on in a 2025 Ram ProMaster EV Step Van?

• On this electric van, the indicator can signal battery management, charging system faults, thermal management, or sensor communications issues.
• It does not always mean immediate failure, but it does require prompt diagnosis to prevent further damage to high-value electrical components.
• Our factory-trained technicians use OEM diagnostic tools to read fault codes and interpret EV-specific messages accurately.
• Addressing faults early often reduces repair complexity and cost, delivering both immediate and long-term savings compared with deferred repairs.
• If covered by warranty, any required repairs must be completed by a certified dealership to maintain coverage and ensure correct parts and software updates.

What is the most common reason for check engine light on a 2025 Ram ProMaster EV Step Van?

• Common causes include charging system faults, battery thermal or state-of-charge warnings, and sensor/communication errors in the EV powertrain.
• Software or firmware irregularities and loose or corroded charging connectors can also trigger the light.
• Because EV systems are complex, our diagnostics isolate whether the issue is a simple connector/service action or a component that needs repair or replacement.
• Fixing the root cause promptly reduces total ownership costs and avoids secondary damage to batteries or power electronics.
• Warranty repairs must be performed at a certified dealership to ensure proper parts, software updates, and coverage validity.

How long does a check engine light service take?

• Basic code reading and an initial inspection often take 30–90 minutes; more involved diagnostics or component testing can extend the visit to several hours.
• If repairs or parts replacement are needed, we provide a clear timeline and prioritize safety and completeness over speed.
• Our dealership’s factory-trained technicians and OEM tools help shorten diagnostic time and reduce repeat visits, saving you time and money long term.
• We offer scheduled service appointments so you can plan around vehicle downtime and minimize business disruption if the van is part of a fleet.
• Remember: warranty-covered repairs must be completed at a certified dealership to protect coverage and ensure proper software calibration.

What is the first thing to check when the check engine light comes on?

• For the 2025 Ram ProMaster EV Step Van, first safely stop and check charging connections, cable condition, and dashboard messages about charging or battery state.
• Note any additional alerts, unusual noises, or reduced performance—these details help our technicians diagnose faster.
• If you cannot determine a safe cause, drive cautiously to the nearest certified dealership or arrange towing to avoid further damage.
• Recording when the light started and any recent charging or service events speeds diagnosis and reduces unnecessary repairs.
• Warranty items must be serviced at a certified dealership; we provide transparent estimates emphasizing immediate and long-term savings over time.